To All of Our Customers,

The following is a letter intended to inform you (our customer) of the procedures that are required in RMA in order to grant our guaranty on your products warranty (issued by the manufacturer). In order to offer you faster, more efficient service:

ALL RMA ITEMS SHALL BE RECEIVED ONLY WITH PRE-APROVAL FROM OUR SYSTEM AT WWW.MICMIAMI.COM

1. In order to process your RMA we need verification of purchase and expiration of guaranty. Our department must then verify all the information on the request prior to accepting or rejecting a request. This process is often delayed by customers not filling in all the proper information, we should however, have a response within two business days. If we have not responded to your request within that time frame please call to verify that your request has been received. Once you receive a copy of the request sent back to you with a RMA number, please package only the approved items securely (as products with physical damage will not be accepted) and send, referencing the appropriate RMA number, as soon as possible to our department. Products received after the guaranty period will not be accepted even if it was under guaranty at the time the RMA was requested. The RMA Request must be carried out Online. If you do not have the necessary Internet access to carry out an RMA Request Online, for your convenience we have included an Internet ready system in our facility for walk-in RMAs.

2. Once we have received your pieces they will be reviewed, any items received out of warranty or with physical damage will be separated in order to be returned to you and you will be immediately notified of their unaccepted status, you may send for them at once or chose to receive them at time of the RMA completion. The pieces that are accepted are then shipped out to our vendors either for replacement, repair, or credit. We guaranty a response to our customers after 30 days. If a product has not arrived due to delays with our vendor, a credit will be offered to the customer, or they may choose to wait for the replacement piece. Under some circumstances a replacement of equivalent or greater value may be offered.

3. Once a time period of thirty days from the time we received your merchandise has passed we should be contacting you to inform you of the status of your RMA. We will inform you of the pieces we have ready to replace to you or information about any exchange or credits being offered. It is up to the customer (you) to inform us if you accept these changes or if you would rather wait for the vendor’s response. Your preferences must be expressed to us in writing (E-mail) so as to avoid any misunderstandings. We will then send you a packing list that will detail the pieces, replacements, or credits being issued (Paid) to you as well as any products that were not accepted that you have yet to pick up. We will need to know what you wish to have done with these (the unaccepted) products, if you do not wish to pick them up please let us know that you wish for us to dispose of them for you (in writing). Since you are responsible for the freight charges associated with sending us the merchandise as well as it’s retrieval, we will not force you to pick them up but do reserve the right to dispose of them after 30 days if no response has been received from the customer. Once a RMA has been closed out, we cannot hold the merchandise in our warehouse for more than a month due to lack of warehouse space. Please make arrangements to have these products picked up, or you may chose to inform your salesman to have your RMA shipments included with any new orders being picked up within that monthly time frame. Please note, this policy is in place with an effort to consider the customers best interest, as well as how we can serve you more accurately and efficiently.



NOTES TO REMEMBER:

*** YOU WILL NEED TO HAVE THE PROPER RMA REQUEST COMPLETED IN ORDER TO RECEIVE A RMA NUMBER. Please ask your sales person for any invoices you are missing so as to insure your guaranty.

*** MERCHANDISE THAT ARRIVES AFTER THE GUARANTY PERIOD HAS EXPIRED WILL NOT BE ACCEPTED. The guaranty we give our customers is ninety days on OEM/TRAY CPUs, six month’s on Apple Products and generally a year on all other products. If you have any doubts, please contact your sales representative or read the details of your invoice. If your warranty with the manufacturer is for a period of time that exceeds our guaranty please contact them directly.

*** MERCHANDISE THAT HAS PHYSICAL DAMAGE WILL NOT BE ACCEPTED.

*** MERCHANDISE THAT IS PHISICALY DAMAGED UNDER THE INSPECTION OF OUR SUPPLIERS WILL BE RETURNED AS IS TO THE CUSTOMER.

*** MERCHANDISE THAT HAS BEEN LEFT ABANDONED AFTER A ONE MONTH PERIOD OF THE DATE THE RMA WAS CLOSED WILL ALSO BE CONSIDERED AS HELD FOR DISPOSAL.

*** RMA WILL BE GRANTED FOR A PERIOD BASED ONLY ON ORIGINAL DATE OF PURCHASE.